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Frequently Asked Questions

What is Moodfit?

 Moodfit is an online interior design platform that connects clients to talented interior designers.  For every new project, 3 designers are suggested to the client.  The Moodfit Matching Algorithm compares the design quiz results of the client to the ones of the designers and suggests the top 3 matches by taking into consideration the designer's rating on previous projects. The designer should confirm availability to work for the matched client. The client has the option to browse the profile of suggested designers before selecting his favorite one, thus the importance of creating a good profile on the Moodfit designers directory. The client pays a one-time fee per room design and the designer earns 80% of the fee. 

Why is Moodfit different than other online interior design websites?

Our user friendly platform allows for a completely online service connecting the client and the designer anywhere across the region. The designer only needs to worry about designing as we will handling the marketing, paperwork and payment processing.

How can I become part of the Moodfit designers' team?

Becoming part of the Moodfit family requires several criteria such as credentials (degree, certification), previous work experience, submission of a portfolio and/or sample design concepts as well as having a professional approach. If you would like to join us, click here. You will need to submit some information about yourself, your resume, credentials, portfolio and a sample style board. 

What other benefits do I get from joining your team?

We at Moodfit understand that our designers are looking to grow their business and we assist them with in several ways to accomplish their target. Benefits of Joining Moodfit can include: Marketing through our media network Connecting with our partner brands Training on brand and business building Access to our online forum connecting all of our designers Photo shoot of finished projects for your portfolio Marketing package (online profiles, email, business cards, and more) We are developing new tools and benefits for our designers everyday! Have a suggestion? Send it to us at info@moodfit.me 

How does the procedure go?

After the client has submitted his design brief, he will be matched with 3 designers based on their profiles. If you are chosen by the client, you will have to confirm your readiness to take on the project. Once the match is made, you will have to submit 3 design propositions to the client according to his brief, budget and other comments. After agreeing on all the points with the client, you will submit the final design package which includes a customized design, a list of recommended shopping items, as well as a final floor plan.

What is the common timeline for an online design project?

Since this is an online platform, both you and the client can save a lot of time if you follow the below timeline:
  1.       Design Idea: As a designer, you should submit the 3 first looks with 3 days of the project's launch. After that, the client will have 2 days to choose the design idea he wants to go by.
    2.       Design Phase: In the design phase, you work together with the client through the comments section of the platform. This usually takes up to 7 days to be completed.
    3.       Shopping List: After the design phase is through, you have 1-2 days to finish everything and deliver the final design package.

How much time does an online project require?

While this depends on each designer's approach, an average design project should require around 8 hours per room. This is estimated as per the below: 
Working on the 3 design ideas: 2 hours
Design Phase: 5 hours
Final Design Package: 1 hour

What should be included in the 3 design ideas?

The design ideas should show the different concepts you will be following in the designing of the space. They can be in perspective or just individual key furniture and accents for the space. Typically, you would be using Creative Suite software to prepare the design ideas. All the times used in the design ideas must be within the client's budget and available for purchase from local suppliers. List of suppliers and their location will be available on your profile.

The client chose a design idea, now what?

After the selection of one design idea by the client, the design phase begins. In this phase, you will communicate with the client on developing the idea and agreeing on all the elements through our online platform. If the client doesn't agree on what you propose, you can offer him another option. Once all is approved, you can move on to the final stage of the project.

What happens in the final stage?

You will only start with the final stage of the design when the client has approved all the elements of the design. You will need to put together the final design package: upload the final style board of the space, a floor plan and a list of instructions for the client. As for the shopping list, make sure to enter each product's full details (name, image, price, etc..). Remember to do this for every item in the design!

When do we pay the designer?

Payments are issued on the first Tuesday of each month after you have submitted the final design package. Payment is made through bank transfer or OMT.

If a client requests a refund, do you still get paid?

If the client requests the refund before choosing one of the design ideas, the project will canceled.

How does the communication with the client happen?

All contact between the designer and the client is done on our platform in the comments section. We are here for any help if you need it!

Are their different levels of designers?

Designers join us at first as Classic level designers, which mean you will receive matches from classic design projects. The more you work on projects, the more chances you get to be upgraded to the Premium level. With the premium status, you get to work on higher level designs with a bigger budget. You can still take on classic projects as a premium designer.

Do we have any tips for you to secure a project?

We advise you to go through the client's brief carefully to understand his exact needs and provide him with the best design ideas he can have. 

How can you come up with the best design ideas?

It's important to communicate with the client and get his feedback to know exactly what you need to do. Don't hesitate to use the comments section and check back every now and then for his feedback.

Where can you shop for products for the design projects?

We recommend you choose products available for the client to purchase themselves, don't go for trade discounts. You can access the suppliers list from your dashboard. Make sure to apply Moodfit discount rate specified for the available suppliers. 

How should you calculate the budget?

Take into consideration all items such as paint, accessories, furniture, etc... You don't have to calculate taxes, labor or shipping costs.

What happens if a product you chose for the client is no longer available for purchase?

In such case, if an item is discontinued or no longer available, we ask the designer to provide the client with other options in the comments section.

How can you recommend the most accurate finish materials?

You can recommend finishing materials such as wallpaper, tiles, woodwork but it is important to inform the client to hire a contractor to ensure that the correct measurements are taken before ordering the material.

What should you do if the client keeps contacting you after delivering the final design package?

If a Client remains in contact with you after the project is completed asking for additional changes, feel free to drop us a line on info@moodfit.me and we will handle the situation. 

Can you get professional photographs of your final design?

We understand the difficulties of growing your portfolio and keeping proof of your finished designs. We can arrange for a professional photographer. Drop us a line on info@moodfit.me for more information.

Are there any rules for a designer to follow?

Of course! We have put together brief guidelines to make the design process as fun and simple as possible. Read through our Designers' Do's and Don't's:
Do stay within the budget's limitations. Everything you will be using must respect the client's set budget.
Do submit your design ideas within 72 hours of receiving the client's brief. Make them as clear as possible, and if you need help with them don't hesitate to contact us.
Do ask for help! We are here for any questions or concerns you may have.
Do understand our platform. It is a very easy-to-use and user friendly platform, and the more you understand it, the easier your work will be. If you need any help, don't hesitate to contact us.
Do reply to your client within a reasonable period of time. Get back to them in mostly 12 hours. If you are unavailable, do let us know.
Don't share prices or product links. You will be submitting those in the final design package, so at the beginning, stick to only sending images.
Don't share your personal contact details. This is mostly for your security. If you find that you need to have a call with your client, we can help you set up a conference call.
Don't panic or feel stressed. Working online can be a bit more challenging than on-site; but don't panic if you feel you're not getting through to your client. Just drop us a line, we can help facilitate the communication. 

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